My stay at Anantara Palais Hansen Vienna was overall quite pleasant. The luxurious decor and the expansive breakfast offerings were among the highlights. However, I did encounter a few minor issues that shouldn't happen in a five-star hotel.
Rooms
9.0
The room was spacious and beautifully decorated, featuring a king-sized bed with luxurious linens. yet I found the mattress could have been firmer.
Service
8.0
Staff were invariably friendly and eager to help throughout my stay. though there were moments when communication could have been clearer, especially at check-in.
Location
10.0
The hotel’s location is truly really good, providing easy access to public transport and local attractions. making it a perfect base for exploring Vienna.
Dining
10.0
Breakfast was a true feast with a variety that included everything from pastries to made-to-order omelets. and I highly recommend dining at the Michelin-star restaurant Edvard for an lovely experience.
Facilities
8.0
The spa facilities were excellent, offering an array of treatments in a calming atmosphere. yet a few housekeeping oversights were disappointing.
Reese
United Kingdom,
January
2025
5.6/10
My stay at Anantara Palais Hansen Vienna was quite a mixed experience. The luxurious suite was spacious and beautifully decorated, making it a pleasure to unwind. However, there were service issues that detracted from the overall enjoyment. The breakfast was undoubtedly a highlight, offering an impressive variety and quality. Unfortunately, delays in service and minor inconveniences throughout the stay left me expecting more from this esteemed hotel.
Rooms
9.0
The suite I stayed in was magnificent, elegantly designed, and featured a grand marble bathroom with premium toiletries. I appreciated the spaciousness and attention to detail, though unexpected issues with housekeeping slightly marred the experience.
Service
6.0
Service was a mix of attentive staff and frustrating lapses. While some team members were helpful and friendly, other encounters left much to be desired, with delays in fulfilling requests and a lack of urgency during busy times.
Location
9.0
The hotel's location is fantastic, just a short walk from Vienna's charming old town, making it easy to explore the city and its attractions.
Dining
10.0
Breakfast was truly really good, featuring a vast array of delicious options from fresh pastries to made-to-order eggs. The culinary experience was further enhanced by the vibrant atmosphere in the dining area.
Facilities
8.0
The hotel offered impressive facilities, including a well-maintained spa that contributed to the luxurious experience, although I encountered some minor issues with room amenities that required follow-up.
Gordon
United Kingdom,
January
2025
6.0/10
I had a mixed experience during my stay at Anantara Palais Hansen Vienna. The service was friendly, particularly in the dining areas, and I loved the luxurious room decor. However, my welcome wasn't as warm as expected, and the room had some basic amenities missing. Overall, while the hotel's charm and location were appealing, the service inconsistencies were disappointing.
Rooms
8.0
The room was beautifully decorated and spacious, providing luxurious comfort. However, some amenities were missing upon arrival, which I found a bit frustrating.
Service
6.0
While most staff were friendly and helpful, I encountered some issues with one receptionist who was unhelpful during check-in. This lack of proactive service tarnished my first impression.
Location
9.0
I loved the hotel's location, which was a bit away from the main tourist areas but offered a nice local feel. It's near tram and U-Bahn stops, making it easy to explore the city.
Dining
10.0
The dining experience was really good, especially in the Michelin-star restaurant where the food was delicious. Breakfast had a fantastic variety that set a lovely tone for each day.
Facilities
7.0
The spa facilities were relaxing and well-equipped, although I felt they could have been more accessible for guidance during my visit. The pool area was nice but smaller than I anticipated.
Jennifer
United Kingdom,
December
2024
6.2/10
My stay at Anantara Palais Hansen Vienna was a mix of good experiences and some shortcomings. The spa services were excellent, offering a serene environment that fully relaxed me. However, I noticed the lounge bar staff seemed a bit overwhelmed and slow at times. While the room was beautifully decorated and comfortable, I did experience a service hiccup with housekeeping where my room was forgotten one day. Overall, it's a beautiful hotel, but communication and service speed could improve. 😊
Rooms
9.0
I stayed in a deluxe room, which was spacious and luxurious, featuring a super-king comfy bed and an exquisite bathroom. However, on one occasion, housekeeping missed cleaning it.
Service
7.0
The staff were generally friendly and helpful, but I felt the lounge bar experience was lacking due to understaffing, leading to longer waits for orders.
Location
9.0
The hotel's location is excellent, with easy access to trams and nearby historic sites, making it convenient for exploring Vienna.
Dining
8.0
Breakfast offered a wide variety and quality, which was impressive. However, I found the dining experience in the lounge to be underwhelming due to staff being stretched.
Facilities
10.0
The spa was a highlight with extensive services, and I particularly enjoyed the calming atmosphere and high-quality treatments.
Victor
United Kingdom,
November
2024
5.6/10
My stay at Anantara Palais Hansen Vienna was largely fantastic, with luxurious rooms and really good dining experiences leading the way. However, there were a couple of hiccups with service efficiency during breakfast that detracted slightly from the experience. Overall, it’s a beautiful hotel that blends modern amenities with historical charm, and I would definitely consider returning.
Rooms
10.0
The room I stayed in was spacious and well laid out (I especially loved the fabulous walk-in closet!). The decor was luxurious and modern, making it a pleasure to relax in after a long day of exploring.
Service
8.0
While the concierge service was excellent and very helpful, I did experience a few delays during breakfast that left me waiting longer than I would have liked. It felt like there simply weren’t enough staff during busy times (especially to handle coffee requests!), which slowed things down.
Location
9.0
The hotel’s location was really convenient, with easy access to many attractions and a metro station nearby. I found it easy to venture out and explore the city (perfect for morning strolls to nearby cafes!).
Dining
10.0
Dining at the hotel was a highlight; the breakfast spread was impressive with a stunning range of options to choose from. The evening dining experience also did not disappoint, particularly the Michelin-starred restaurant which I can’t wait to try on my next visit!
Facilities
9.0
The facilities were well-maintained, from the luxurious spa to the various dining options available. Everything felt clean and upscale, which really enhanced the overall experience.
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